FREQUENTLY ASKED QUESTIONS

Frequently asked questions

I didn't get my login code via email.


Your code will arrive to your inbox within 30 minutes of class starting. Please check your JUNK folder if you don't receive an email. Please ensure that your email address in your MindBody account is current.




How late can I join the class?


Please don't wait later than 15 minutes before class to sign in, to ensure you get your code in time.




I have an account on Mindbody with a membership, but when I try to sign up for class, it's asking me for payment?


Typically this happens if you "create a new account" using a different email address than we have originally on file for you. Please try to login again using your old email address. You can then update your profile information. If this doesn't work please email Dana.





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